All orders:
Refunds for cancelled orders not yet shipped will be assessed a 5% fee. Extar reserves the right to cancel or refuse sales to any customer for any reason.
FFL Items:
All sales of firearms are FINAL, and returns are NOT ACCEPTED unless prior written approval is given. If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact Extar Customer Service to initiate the warranty claim process. Whenever possible, we will work to resolve the issue without the entire firearm being returned to Extar.
Due to the additional paperwork required, firearms are subject to a 15% restocking fee if authorized for return for any reason. Extar will also deduct any shipping costs incurred and will not reimburse shipping costs or transfer fees paid by the customer for a returned firearm.
If your Form 4473 is denied and the firearm is shipped back to us, we will refund your order minus a 15% restocking fee and the costs of shipping both to your dealer and back to Extar.
Non FFL Items:
If the purchased non-FFL item(s) is defective or damaged upon receipt, we will send a replacement product. Defective or damaged items are not subject to a restocking fee. If the customer is not satisfied with a purchased item(s) and wishes to return it for a refund, the customer may return the item(s) to Extar WITHIN 30 DAYS of delivery of the purchased item and be charged a 15% restocking fee. If a customer decides they don’t want an item, the return shipping cost shall be covered by the customer. The Customer MUST email Customer Service (support@extarusa.com) to obtain a Return Merchandise Authorization (RMA) BEFORE returning any item, and the RMA MUST be included with the returned item for Extar to process a refund or replacement.
Return shipments must be sent back to Extar in new, unused condition, in original packaging, or the return will be refused.
Items not manufactured by Extar:
Extar does not warrant items that are not manufactured by Extar, whether included in the sale of a firearm (such as arm braces and magazines) or ordered separately. Customers may attempt any warranty claims with the manufacturer of the item, if a warranty is offered by the manufacturer.
REMINDER: All sales of firearms are FINAL, and returns are NOT ACCEPTED unless prior written approval is given.